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Who should I contact with my training and app-related questions?
For all training-related questions, as well as any questions related to the app, please email [email protected]. Note: Emails are monitored during office hours, Monday to Friday, 9am - 5pm AEST, and typically you will receive a response within 24 business hours. During busy periods—Back To Dance, Training Blocks, Conference Time, and Concert Season—responses may take longer. For weekend live training session enquiries, please post on the teachers’ Facebook page for a prompt response.
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How long does my certification last for?
All Silver and Gold certifications are valid for 12 months from the date of completion. Both Bronze courses are valid for up-to two years depending on year in school.
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I'm a new teacher. When do I get access to the app?
Please allow up to one-week from receiving your certification email to gain access to the RSD app. During busy training periods such as our Back to Dance training sessions, please allow for additional time to receive access to the app. Bronze teachers will receive app access once they have submitted their first assessment.
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What happens if I do not re-certify?
Access to all program content be revoked and you cannot teach any of our programs
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I booked into a Silver live session but never received my zoom link. What should I do?
Please email [email protected] during the week for a response. You will receive a response within 24 hours. For weekend live training session enquiries, please post on the teachers’ Facebook page for a prompt response.
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No live sessions come up when I got to book a live assessment. How do I book into a session?
If you see no available times for live zoom sessions in the booking form, this could be because we haven't opened bookings for the next session. Bookings open 4-6 weeks prior to each training block commencing. Each training block occurs towards the end of the dance term.
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I'm certified in Gold, does that mean I'm a gold teacher for all programs?
You are only certified in Gold for the programs you have previously trained in Silver. All teachers must train in Silver for any new programs they are wishing to add to their certification. Please note, you must train in the correct Gold modules to be certified as a Gold teacher in that program. Failure to train the correct modules to gold to keep your certification will result in lose of that program content from the app. For example: Previously trained Gold teachers for RSD and RSB and Silver for RSA, must purchase the "Ready Set Gold certification" and then select the complimentary "Ready Set Acro Gold Certification" after purchase.
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I've recently trained in a new program and my app access hasn't been updated. What do I do?
For any app related questions or troubleshooting, please email [email protected]